Inex Works

With a need to automate processes and reduce repetitive tasks Inex Works, an external grounds and facilities management company, approached Pinnacle to see how we could digitally transform their company for creating and managing maintenance jobs for clients.

Dismissing off-the-shelf software due to misalignment of processes and ongoing licensing costs Louise MacKinven, Operations Director for Inex Works, was looking for a bespoke solution which would free up her resources and streamline the company's work processes in the the office and out on site. Approaching another well-known Scottish development company, the positioned cost was exorbitant and would have resulted in scrapping the idea altogether had it not been for a referral to ourselves. Our methodology and development style allowed us to position the same product for half the cost.

A MoSCoW review, performed by the Pinnacle team, helped Louise identify what was required for the system.  Results from this were formed into an agreed functional and design specification and Pinnacle’s agile development allowed for the initial system to be delivered, tested and deployed within a tight timeframe of 3 months so Inex were ready for their winter gritting season.

Inex’s new system:

- Creates and manages jobs performed by office and site workers

- Automates tasks that were sometimes manually repeated up to 3 or 4 times per job.

- Designed to their processes

Having undergone its first 4 months in use, the feedback from Inex Works has been immensely positive with the system being used this winter.  Further testament to the work delivered is that we have already begun preparing the ground for something new in their pipeline.


Launched in 1997, Inex Works provides external grounds maintenance, internal works, winter maintenance, ‘civils’ works, and environmental landscaping throughout Scotland from their depots in Glasgow, Edinburgh, Perth and Aberdeen.

Pinnacle is a bespoke software house, based out of Aberdeen, working across all industries in delivering innovative solutions to companies problems through digital transformation, product development and technology consultancy.